Delete your account

A player account in Memory Match is optional. If you signed in with Google, Apple, Facebook, Google Play Games or Game Center, you can delete your account and the progress saved in it in either of the two ways below.

Option 1: Delete in the app (instant)

1. Open Memory Match and sign in, if you are not already.
2. Go to Settings → Account.
3. Tap Delete account and confirm.

Your account and cloud save are deleted immediately, and the app starts fresh on that device.

Option 2: Request deletion by email

If you no longer have the app installed, email us from any address and we will delete your account for you.

Please include:

• the sign-in method you used (Google, Apple, Facebook, Play Games or Game Center);
• the email address or player name linked to that sign-in.

We may ask you to confirm the request from the email address linked to your account. We complete deletion requests within 30 days and confirm by email.

What is deleted

• Your player account (Firebase Authentication record), including your account ID, name and email address.
• Your cloud save: statistics, achievements, daily challenge history, level stars, medals, coins, items, player level, event progress and unlocked styles.

What is kept

• Purchases stay with your Google Play or App Store account and can be restored in the app. We do not hold payment data.
• Anonymous analytics and crash reports are not linked to your account, so they cannot be matched to you. They expire automatically (crash reports after 90 days, analytics after at most 14 months).
• Progress on your device is not affected by an email request. Remove it with Settings → Reset all progress or by uninstalling the app.
• Play Games and Game Center scores and achievements are held by Google or Apple. Delete them from the Play Games app or your Game Center settings.

Delete some data and keep your account

You can remove data from Memory Match without deleting your account:

• Progress on your device: go to Settings → Reset all progress and confirm. This deletes the statistics, achievements, level stars, coins, items and other progress stored on that device. Your cloud save is not changed.
• Push notification token: turn off Settings → Reminders → News & offers. This deletes the token used to send you news and offers.
• Cloud save or any other data: email a request and tell us which data to delete. Include your sign-in method and the email address or player name linked to it.

We complete data deletion requests within 30 days and confirm by email what was deleted. Your account is kept, and purchases stay with your Google Play or App Store account. Anonymous analytics and crash reports cannot be matched to you and expire on their own (crash reports after 90 days, analytics after at most 14 months).